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What is Route?

Route is our package and shipping insurance partner and is offered at checkout for a very small fee when selecting your shipping method. Customers worldwide can opt-in for Route protection. Customers who add Route protection to their order can file c

What if my order never arrives, arrives damaged, or is stolen?

No worries, when you add Route+ Shipping Protection, you can easily file claims for lost, stolen, or damaged packages. After filing a claim with Route, it will be reviewed for approval for reorder or refund within 24 hours.

How do I file a claim for my damaged, lost, or stolen order?

If you have insured your order with Route+ Shipping Protection at checkout, you will receive a confirmation email from Route with a link to file a claim. You also can file a claim by clicking here. Make sure you have the Order Number we sent you or t

What are Route's terms & conditions?

You can view Route's Terms + Conditions by clicking here. Also, for additional info regarding Route's Package Protection Policies for each claim reason, simply click here.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company and you can see their insurance policy document by clicking here.

Why did you partner with Route?

The short answer is to provide the best experience to our customers. We always try our best to serve our customers as quickly as possible, and while we will be able to assist you in most situations, working with our shipping carriers (USPS, Canada Po

What happens if there is an issue with my Route reshipment?

When Route re-orders items for you, they are still covered by Route. This means, even the second order is insured from being damaged, lost, or stolen.

How long do I have to report an order issue?

All issues must be reported within 60 days of the order date. Ensure you report an issue within the respective deadlines:. *Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or premature